Privacy Policy – Shambala

Our Privacy Policy

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Shambhala – A Holistic Store, also known as Shambala, is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We operate in accordance with Trinidad & Tobago’s Data Protection Act, 2011: Part I and sections 7 to 18, 22, 23, 25(1), 26 and 28 of Part II as proclaimed by Trinidad and Tobago Legal Notice 2 of 2012. This legislation governs the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Data Protection Act, 2011 may be obtained from the website of The Ministry of the Attorney General and Legal Affairs at rgd.legalaffairs.gov.tt.

WHAT IS PERSONAL INFORMATION & WHY DO WE COLLECT IT?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses and phone numbers. This Personal Information is obtained in many ways including by email, via our website www.shambalatt.com and from third parties. We don’t guarantee website links or policy of authorised third parties. We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing. When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

THIRD PARTIES

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

DISCLOSURE OF PERSONAL INFORMATION

Your Personal Information may be disclosed in a number of circumstances including the following: Third parties where you consent to the use or disclosure; and where required or authorised by law.

SECURITY OF PERSONAL INFORMATION

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 5 years.

ACCESS TO YOUR PERSONAL INFORMATION

You may access the Personal Information we hold about you and update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. Shambala will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information we may require identification from you before releasing the requested information.

MAINTAINING THE QUALITY OF YOUR PERSONAL INFORMATION

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

POLICY UPDATES

This Policy may change from time to time and is available on our website.

If you have any queries or complaints about our Privacy Policy please contact us at josanne@shambalatt.com.